In order for the customer to qualify for an exchange of their products, Botanical Remedies requires the customer to return the package within 30 days of your purchase date. 

Botanical Remedies does not accept exchanges on merchandise with more than 40% of the product gone.

Botanical Remedies does not assume the responsibility of the return shipping cost on any merchandise.

Customers must return their package in the original packaging which was provided by Botanical Remedies.

Botanical Remedies reserves the right to refuse any exchange, and will be reviewed on a case by case basis. 

To complete your exchange, Botanical Remedies requires a receipt or proof of purchase.

Customers can only return their products one time per order. You cannot place an order and continue to return our products repetitively, in order to find out what you like best. 


To return your product, you should mail your product to: 142 Burgundy Drive, Key Largo FL 33070, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

We do not guarantee that we will receive your returned item.
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