Frequently Asked Questions

Absolutely. We take the quality of our products very seriously, and send out three samples per batch to be tested at Wonderland Labs. We abide by the FDA's GMP requirements and get a "Full Panel" of testing done with every batch. This is a 3-pronged test, which includes ID/PERCENTAGE (to identify the material, and to tell us how much of a specific alkaloid is in our Kratom), HEAVY METALS (will tell us if there are any dangerous levels of metals such as lead in our Kratom), and the BIOLOGICAL test (which will tell us if there are any dangerous levels of pathogens such as E. coli in our Kratom).

An E-check is no different than a paper check, except for the fact that it is all done online. Because you are creating an electronic form of your physical check, you must make sure to match the routing and account numbers from your bank account, or the payment will get returned. Once your ACH order is processed, it takes 5 business days to clear. We currently ship ACH orders out in 3 business days from the time that you order. This protocol is subject to change after you have become a trustworthy customer with us. Unfortunately, we deal with fraud quite often, and have to take these actions to financially protect ourselves. 

Currently, Kratom powder is not legal in these states:

Rhode Island
Washington DC
Alton (IL)
Sarasota County (FL)
San Diego (CA)

If you live in any of these areas, Kratom is banned or has strict regulations on it. In the states in which Kratom has been banned, Botanical Remedies cannot ship there. You are also welcome to discover more information about the legality of Kratom in your state.

Kratom, or Mitragyna Speciosa, is a tree native to countries such as: Malaysia, Myanmar, Papua New Guinea, and Thailand. It is best known for the leaves which distribute over 40 different psychoactive compounds. Farmers harvest our Kratom leaves from these trees where they then begin the process of cultivation, drying, and crushing.

Our Kratom leaf is ground into a fine powder to be utilized in several different ways. Kratom is not currently approved by the FDA and several states have already banned this plant.

Anyone at least 21 years of age can use Kratom. If you reside in a state where Kratom remains legal you are eligible to buy kratom online or anywhere else. Botanical Remedies always tests our powder to ensure you are getting the best quality and purest form of the leaf. You know your body better than anyone else. If you have a health condition, please consult with your physician before consuming Kratom as there could be negative side effects.

Yes, we do offer COD. We have designated shipping options for all COD orders, that say *USE IF PAYING COD* next to them. Within our COD shipping methods, we have included a small COD fee, as the Post Office does charge us a fee to ship all COD's. When shipping via COD, the postal carrier will deliver your package to your door, and you must be home at the time of delivery with cash or a money order. You must have exact change if using cash. We do not accept personal checks.

Absolutely. We work very hard to ensure that your package is processed, shipped, and delivered as quickly as possible. However, USPS does make the occasional error. If you suspect that your package has been delayed while in transit, or if you have any other questions pertaining to the shipment of your package, please contact us and we will be happy to assist you in correcting the issue.

Yes, we do. We have the ability to remove our company name from the shipping label upon request. If you would like us to ship your package discreetly, please write "Discreet" in the order notes, which are located at the bottom of the shopping cart page.

Yes, we are happy to make any changes/edits to your order before it leaves our facility at 1pm EST. Unfortunately, we are not able to edit orders after they leave our facility.

We offer a 100% Money Back Guarantee on all products that you are not satisfied. To receive your refund, you must contact us within 30 days of your purchase date. Please note that there must be at least 90% of the product remaining to receive a full refund. If there is less than 90% of the product remaining, we are happy to discuss other refund options. Rest assured, we will never re-send any returned products to our customers.

Absolutely. If you would like to place your order over the phone, please call between the hours of 9:30am EST - 5pm EST. We will be happy to manually input your order. Please note that we will need your shipping address, phone number, email address, and the products that you would like to purchase. You can then complete the payment using CashApp, Zelle, Venmo, COD, eCheck, or Credit Card. If you would like to use either our Credit Card or eCheck payment methods, we will email you an invoice that you can complete at your convenience.

The Botanical Remedies LLC website, social media pages, and support staff do not make any recommendations for use or intended use. Support staff cannot answer questions about use or intended use and questions related to such unfortunately cannot and will not be answered. Kratom is not approved by the FDA for any use and our company abides by these rules. Our products are not approved by the FDA as a food product and they have explicitly warned against any uses in this way. We do not assume any responsibility for irresponsible or unintended usage of our products.

Please see above FAQ question ‚Äď Our packaging does not contain instructions or directions for use because we offer no directions for any intended use on any of our products. Our products are not approved by the FDA as a food product and they have explicitly warned against any uses in this way.

Being a Combat Veteran owned company, we absolutely offer a discount to all of our fellow service members. Please email us with proof of service. This can be a photo of your drivers license with a Veteran symbol on it, a military ID, DD214. etc. Please feel welcome to blur out sensitive information, such as your SSN. We do not store any photos. We use them for verification purposes only, and then they are permanently deleted.


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